Fotball Live's Privacy Policy — Your data is our responsibility

Fotball Live is one of Bangladesh's most trusted online gaming platforms. We believe every player's personal data belongs to them — and safeguarding that data is our core responsibility. This Privacy Policy This document explains how Fotball Live collects your information, how it is used, and how it is kept secure.

By using our website or mobile app, you agree to this privacy policy. If you have any objections, please contact us before using the service.

This policy is updated periodically. The date of the most recent change is shown at the top of the page. It applies whenever you use the Fotball Live platform — whether you're playing games, making deposits, enjoying slots, or using any of our services.

Fotball Live only collects information that is strictly necessary. We avoid gathering excessive or irrelevant personal data. Below is an overview of the three types of information we collect:

Information is collected directly from you when completing the registration form, KYC verification, and payment process. Some data is collected automatically, such as your browsing patterns or login times.

Fotball Live uses collected data solely for specific, lawful purposes. Below are the key reasons we use your information:

• Account management: Your information is used to create, update, and secure your profile.
• Transaction Processing: Financial information is required to process deposits and withdrawals securely.
• KYC verification: Account validity is verified by confirming age and identity.
• Customer Support: Your information is used to resolve your issues quickly.
• Security Monitoring: Log data is analyzed to detect fraud and unauthorized access.
• Responsible Gaming: Monitoring your gaming habits to detect early signs of problematic behavior.
• Legal compliance: Your data may be used to meet regulatory compliance requirements.
• Service Improvement: Anonymized data is analyzed to improve your experience.

Fotball Live uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

We use the following types of cookies:

• Essential Cookies: Essential for maintaining login sessions and site security. Disabling these cookies will prevent the site from functioning properly.
• Functional Cookies: Used to remember your preferences, such as language or game settings.
• Analytics Cookies: Used to understand which pages users visit — all data is anonymized.
• Security Cookies: Used to prevent fraud and CSRF attacks.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some Fotball Live features to stop working. The mobile app uses app-level session tokens instead of cookies.

Fotball Live never sells your personal information. However, data may be shared in a limited number of circumstances:

• Payment Processors: Financial details are shared with payment gateways such as bKash, Nagad, and Rocket to process transactions.
• Identity Verification Services: Third-party verification services may be used during the KYC process.
• Legal authorities: Relevant information must be provided when required by court order, government directive, or anti-money laundering regulations.
• Technology Partners: Trusted technology partners involved in server hosting and system maintenance may have limited access.

In the event of a business merger or acquisition involving Fotball Live, users will be notified in advance and data protection standards will be maintained.

Fotball Live does not retain your data beyond what is necessary. Different types of data have separate retention periods:

• Account information: Retained while the account is active and for up to five years after closure (due to legal obligations).
• Transaction Records: Financial information is retained for up to seven years — for tax and legal purposes.
• KYC documents: Retained for up to five years after account closure.
• Log Data: Security logs are typically deleted after 90 days.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 12 months.

Once the retention period expires, data is securely destroyed or anonymized. Even if you close your account, some data may be legally required to be retained.

Every user at Fotball Live has the following rights regarding their personal data:

• Right to access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you can request that the use of your data be restricted.
• Data Portability: You have the right to receive your data in a readable format.
• Right to opt out: You can opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. We aim to respond within 30 business days. Note that certain data may not be deleted due to legal obligations — in such cases, we will explain why.

Fotball Live strictly does not provide services to anyone under 18. This is not just a legal obligation — it is our ethical responsibility.

• Date of birth is mandatory and verified at the time of registration.
• Age is verified through government-issued ID during the KYC process.
• Suspicious accounts are suspended immediately.
• We do not knowingly collect data from anyone under the age of 18.

If a parent or guardian contacts us with concerns about their child's account, we treat it as the highest priority and resolve it promptly.

Fotball Live reserves the right to update this privacy policy when necessary. Changes may be triggered by:

• New laws or regulatory requirements.
• Introduction of new services or features.
• Technical updates or security improvements.
• Clarifying policies based on user feedback.

For significant changes, we will notify you in advance via email or through the platform. Continued use of the site after the updated policy takes effect will be considered your acceptance of the new terms.

Fotball Live's support team is available 24/7, seven days a week, for any privacy-related questions, concerns, or complaints.

• Email: [email protected]
• Live Chat: Live chat available on the website and mobile app.
• Support Ticket: Log in to your account and submit a ticket.
• FAQ: For answers to common questions Our FAQ page View.

We take all privacy complaints seriously and aim to provide an initial response within 72 hours. Complex matters may take up to 30 business days to resolve.

Welcome to Fotball Live. Play safely, Responsible Gaming Follow the policy and enjoy our platform.